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User Account FAQs

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Login & Registration

Q. How do I create an account on Pairod.pk?

A. Creating an account is simple and fast: just click the “Sign Up” button on the top right corner of any page, fill out your details, and you’re ready!

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Q. What information is required to sign up?

A. The signup process requires a valid email address or Phone Number and a password of your choice. We also require you to provide your full name and phone number.

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Q. What if I forget my password?

A. All you have to do is click the “Forgot Password” link on the sign-in page and follow the instructions provided. You will then receive an email with a Password Reset Link.

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Profile

Q. How do I update my account information?

A. After logging in to your account, navigate to “Dashboard” and select “Manage Profile” from the menu options on the left side of the screen. Here you can update your full name, phone number, and other account details.

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Q. What if I want to delete my account?

A. To delete your account permanently, navigate to “Dashboard” and select “Delete My Account Permanently” from the menu options on the left side of the screen. Here you can delete your account and all associated data.

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Safety & Privacy

Q. Is my personal information secure?

A. Absolutely! We take the security of our customer’s data very seriously and use cutting-edge technologies to ensure that all customer data is kept safe from unauthorized access. Additionally, we never share or sell customer information with any third parties.

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Seller Account FAQs

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Account Management

Q: How can I manage my Products?

A: You can easily manage your inventory by logging into your Pairod.pk Seller Account and click on ‘My Products’ section. Here you can add new products, edit product information such as name, price and quantity of items. Moreover, you can also delete the products from your inventory or mark them unavailable for sale.

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Q: How do I monitor my Sales?

A:You can track your sales and order history easily by logging into your Pairod.pk Seller Account and clicking on the ‘Orders’ section. Here you will find a list of all orders placed for items from your store along with their status, payment method, delivery details and more!

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Q: Can I manage my customer queries?

A: Certainly! On the Pairod.pk platform, you can easily manage customer queries and inquiries by accessing the ‘Queries’ section of your Seller Account. Here you will find a list of all active customer queries along with their statuses so that you can quickly address their concerns. Furthermore, in this section, you can also reply to any query or assign it to one of your team members for further assistance.

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Q: How do I receive payments from my customers?

A: You can receive payments from your customers through various payment methods available on our website, including Easypaisa, JazzCash, Cash-on-delivery, Bank Transfer and Credit/Debit cards. All payments will be deposited into your registered bank account within a few days. Additionally, you can track your payment history by logging into your Seller Account and clicking on ‘Payments’ section.

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Q: Is there any customer support available for sellers?

Yes! Here at Pairod.pk, we are dedicated to providing our sellers with comprehensive customer support anytime they need it. Whether you have technical issues or queries related to the platform, all you need to do is contact us through the 24/7 helpline number Support ticket email address and live chat feature available on our website. We want to make sure that your experience with us is smooth sailing – so don’t hesitate any longer and get in touch now!

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Q: What is the process for refunding customers?

A: The process of refunding customers starts with logging into your Seller Account and selecting ‘Refunds’ option. Here you will find all orders with pending refunds along with their details such as product name, order number, customer information and more. You can then select the products which need to be refunded or canceled, specify the reason behind it, and click on ‘Refund/Cancel’ button to proceed further. The refund amount will be transferred to the customer’s bank account within 3-5 days.

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Login & Registration

Q: How do I open a Seller Account?

Creating a Seller Account on Pairod.pk is straightforward and free of charge! All you have to do is visit our website, fill out your personal information such as name, email address, password, repeat password and shop name. Additionally provide us with some basic information like your address or NIC number if applicable ,NTN number along with the Utility Bill and Bank Details for authentication purpose.

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